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Return to shopAt Storesplendor, your satisfaction is our top priority. We want you to feel confident in your new jewelry. Our 100% free return policy ensures a truly worry-free shopping experience.
1. Eligibility for Returns
To qualify for a return, please ensure:
- Return Window: Requests must be made within 30 days of delivery.
- Item Condition: Jewelry must be in original, unworn, and unwashed condition, including all original tags and jewelry boxes (to prevent scratches or damage).
- Proof of Purchase: A valid order number is required for all requests.
2. 100% FREE Returns & Exchanges
We offer Zero-Cost returns for all customers:
- No shipping fees for returns.
- No restocking fees or hidden charges.
- Free reshipment for all size or style exchanges.
3. Damaged or Defective Items
If your jewelry arrives damaged (missing stones, broken clasps, or tarnishing), please contact us within 7 days. We will provide a free replacement or full refund immediately. Photo evidence of the damage is required.
4. Refund Process
Timeline: Refunds are processed within 5 business days after we receive and inspect the returned item.
Method: Refunds are issued to the original payment method only.
5. Non-Returnable Items
The following items are not eligible for return:
- Final sale/Clearance items.
- Gift Cards.
- Custom-made or Personalized jewelry (unless defective).